Your Team. Your personalized Level of Service.
CALL. EMAIL. TEXT. SEND A GOOGLE MESSAGE. YOUR CHOICE. Communicate on your terms to your designated Millennium team members. Our team of sales coordinators, sales team members, and warehouse staff are your extension to your operations team. Tracking every item on every order to make sure it arrives when you expect it to or even quick/same-day delivery to your job site. Damaged material or need to make a change? No problem. Our team is here to help and typically resolves issues within 24 hours, working proactively on your behalf.
YOUR CLIENT-SUPPORT SPECIALIST SERVES AS BOTH AN ADVOCATE FOR YOUR NEEDS AS WELL AS THE CHAMPION OF THE ORDER PROCESS.
We strive to earn your business by providing you with dependable service and consistently exceeding your expectations, including:
Understanding your needs and finding solutions to meet those needs.
Owning the details and following through on every single order.
Driving communication so that your projects are completed on time and budget.
HERE’S HOW WE WORK WITH YOU:
• Proactively update every order as it moves through the order process.
• Provide solutions when unforeseen problems arise; such as alternative sourcing options, expedited shipment needs, or assisting with delivery issues.