ONE LEVEL OF PERSONAL SERVICE - HIGH.
CALL. EMAIL. TEXT. SEND A GOOGLE MESSAGE. YOUR CHOICE. Communicate on your terms your designated millennium team member. Our team of Client support specialists are here to track every line on every order to make sure that it arrives when you expect it to. Damaged material or need to make a change? No problem. Our team is here to help, and typically resolves issues within 24 hours, working proactively on your behalf.
YOUR CLIENT-SUPPORT SPECIALIST SERVES AS BOTH AN ADVOCATE FOR YOUR NEEDS AS WELL AS THE CHAMPION OF THE ORDER PROCESS. We strive to earn your business by providing dependable service and consistently exceeding your expectations, including:
Understanding your needs and finding solutions to meet those needs
Owning the details and following through on each order
Driving communication so that your projects are completed on-time and within budget
HERE'S HOW WE WORK WITH YOU:
- Proactively update every order as it moves through the order process.
- Provide solutions when unforeseen problems arise; such as alternative sourcing options, expedited shipment needs, or assisting with delivery issues.
THAT’S OUR COMMITMENT TO YOU.